Caio Borba | Relationship Coordinator - TruckPad
What motivated the contracting of Take to have the official contact via WhatsApp was to have more credibility and ease to get in touch with the drivers, in a centralized and easier way both for them and for us.
Pamela Galvão | Relationship Analyst - TruckPad
With Take it is possible to talk to 30 or 40 customers simultaneously and maintain a fluid conversation with everyone.
José Daniel | Logistics Analyst - TruckPad
Take Blip helps a lot during the driver's whole journey. With it, we were able to keep all the contact records, document sending and communication standardization.
Edinaldo José Calado | Registered truck driver - TruckPad
I use WhatsApp to talk to TruckPad and I think it was the best tool they have done so far. You can communicate with them at any time.
TruckPad was born to make life easier for the independent truck driver in Brazil. The company connects cargo to be transported with drivers, managing and assisting in the entire delivery process.
The company's communication with truck drivers has always been done by WhatsApp, the most popular app among them, but not officially.
The brand did not have the credibility of a verified account, and did not have access to data and metrics, which are so essential for a digital business. So, TruckPad found the solution for these problems at Take Blip, which is the Official WhatsApp Solution Provider.
Using our platform, the company created an official Whatsapp profile and gained a faster and more convenient access to relevant metrics. Decision making became data-driven, resulting in a large increase in productivity in several areas and teams. Communication with truck drivers was also greatly improved.
TruckPad now has access to all records of contacts and document deliveries, standardizing communication in all parts of the conversation. Besides, with our exclusive human service tool, Blip Desk, the company is able to serve up to 40 drivers at the same time, keeping a fluid and quality conversation.
Today, there are more than 120 thousand messages exchanged and about 15 thousand services per month. The daily average is 4 thousand messages exchanged, which shows the operational efficiency and support for the expandable growth of the Take Blip platform. And the solution via WhatsApp has been successful among truck drivers.
Edinaldo José Calado, a driver registered in TruckPad, says that the tool is the best he has ever used, because it guarantees communication at any time with the other parties involved in his work.