Customer service representatives need to spend their time where they are needed the most: on complex demands. The chatbot can thus direct the customer to the digital profile of a company employee, which can continue the support without losing the context of the conversation.
The customer talks to the representative on the same messaging channel where the interaction was initiated. Dialogs are logged and provide rich information for your business.
Learn how CEMIG reduced their costs and optimized their customer service with chatbots
Multichannel service for Cemig
A long-standing partnership that still generates great results, for the company and for customers.
Providing power (and quality service) to over 30 million people has always been the main desire and challenge of Cemig, Minas Gerais electric company. That’s why the company has various customer service channels such as telephone, email and social networks.
Cemig was facing high costs and offering an irregular experience. Thus, back in 2011, Take created "Cemig Torpedo" via SMS, in addition to "Cemig Atende" app in 2014. With the cost of service via SMS 94% lower than via telephone, our partnership has already saved R$ 8 million for the company in one year, providing exponential customer service growth until today.
In 2018, Cemig is the first Take's client to provide customer service in WhatsApp.