Privacy Policy

Last update in September 2020

Introduction

Take Blip was born to promote smarter contacts between brands and people.

Through our solutions, we offer the next step in digital communication and services on the world’s leading messaging channels and voice assistants.

We understand the great trust our users and customers place in us by sharing their data. Therefore, this Privacy Policy seeks to clearly and objectively describe the data processing performed when visiting our site. This policy applies to all people, anywhere in the world, who come to access Take Blip’s website, landing pages and our blog. We recommend that you read this entire document.

Information that we collect

Your data are collected considering the principle of minimization. It means that we only collect what is necessary and if we have a specific purpose for it.

Information that we provide

When you visit our site, you will be able to register, through a form, to receive contact from Take Blip’s commercial team. After this registration, our commercial team may contact you through the phone number provided or registered email address. If at any time you no longer wish to receive such contact, you can request the removal of your data through the email [email protected]. To fill out the form, you will need to share the following information with us: phone number, email address, company website, company name and number of employees at the registered organization.

We do not intentionally collect personal data from children and teenagers. When we learn that users with this profile have sent us personal data, such data will be deleted as soon as possible. If you have any questions, please contact us at the email address [email protected].

Automatically collected information

In addition to the information you provide through contact forms, we also collect some information automatically:

  • usage information: we collect usage information such as clicks, page scrolling, cursor scrolling and pages visited. The collected information reflects the actions taken while browsing our website and is important both for site improvements and for mapping possible errors;
  • location information: we collect information about your approximate location through the IP address of your device. This data is used to analyze how many people visit our site per region;
  • technical information: we collect information such as the type of browser you are using, IP address, device type, language preference, operating system and mobile network information. We collect this information so that we can analyze problems that are found and fix errors more appropriately;
  • cookies: we can define “cookies” as the information that a website may store on your device until it expires. Once this information is stored, it will be provided by your browser whenever you visit this site, so that your preferences will be applied. We use cookies to store data in order to know if the user has previously visited our sites, and we may thus direct relevant content to provide a better experience with our services.

How we use your information

Without overlooking the forms of data use already set out above, such information is primarily used as follows:

  • we use information from surveys conducted with our users, who have agreed to help us, to better understand how they interact with the services provided by the platform, as well as to identify what can be changed to improve the usability and operability;
  • we use data about the usage of our website in order to detect unusual behavior, monitor and protect our services;
  • we use the information you register on our forms for contact purposes.

How we store your information

Collected personal information will be stored in Brazil, using cloud service providers that are concerned with privacy and data protection. If you decide to cancel your account and erase your data, they will be permanently deleted. It warrants emphasis that data will be deleted to comply with a legal obligation or for the regular exercise of rights in judicial or extrajudicial proceedings.

How we share your information

Information will only be shared in the circumstances laid out below. It warrants emphasis that we do not sell your personal information under any circumstances:

  • employees and outsourcers: information about you may be shared with our employees and contractors who need this access to assist in building or providing the contracted services. We guarantee good information security practices, such as raising awareness and controls so that our employees and contractors follow this Privacy Policy and our internal policies;
  • third parties: we may share information about you with third parties so that they can provide us with contracted services. For example: cloud providers, error tracking platform, marketing, sales and service platform, user behavior analysis platform;
  • as required by law, we may share information about you to comply with a legal obligation or for the regular exercise of rights in judicial or extrajudicial proceedings;
  • anonymized data: we may share information that has been anonymized, meaning information that cannot, by reasonable means, be used to identify you. For example: we may use statistical data on the use of our platform or content of messages exchanged with the chatbot with Universities, for the creation and evolution of Artificial Intelligence models;
  • support: if you send us a request through the Help Center or Blip Ideas, these publications will remain public.

Other important information

Your rights 

We guarantee your fundamental rights of freedom, intimacy and privacy. Thus, requests regarding the processing of personal data can be submitted via email [email protected], considering:

  • confirmation of the existence of personal data processing;
  • accesses to the personal data we hold;
  • correcting incomplete, inaccurate or outdated data; 
  • anonymization, blocking or deletion of unnecessary or excessive data;
  • data portability, within legal limits;
  • deletion of personal data;
  • information on public and private entities with whom we share data;
  • information about the possibility of not providing consent and the consequences of this option;
  • revocation of consent.

About the right to the deletion of data, it is important to emphasize that, when choosing this action:

  • the data will be deleted;
  • the data will be excluded, if necessary, due to legal obligation or for the regular exercise of rights in judicial or extrajudicial proceedings.

Security

We maintain administrative, technical and physical safeguards to support the protection of personal information you share with us. These actions are associated with the effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. We know that no internet transmission is 100% secure, so it is important that you protect data like your email address. If you have additional questions, please contact us at the email address [email protected].

Updates to this Privacy Policy 

This Privacy Policy may be altered periodically. It is important that you periodically review this policy so that you can keep up-to-date with recent information.

Contact

If you have any questions, please don’t hesitate to contact us via the email address [email protected].